Before your first question

Pneuma Privacy Notice and Agreement

Version 2026-09-29.3

Pneuma (Kinsley and Kane) is the AI assistant of SharpShooter Gold. It collects information when you use it, so please read this before your first question.

Who is responsible

• SharpShooter Gold (British Columbia, Canada) is responsible for the information Pneuma collects. Our privacy contact answers privacy questions and requests: SSDrillingtech@gmail.com, or through sharpshootergold.com/support.

What pneuma collects

• Your questions and Pneuma's answers, and any "Helpful" or "Not right" mark and note you add.
• Who asked: your client-portal account; without an account, a random code this website keeps in a cookie in your browser; or a code for the SharpShooter program copy and computer that asked. Also the date and time, and the internet address used (for security, and to slow down floods of questions).
• Only when you ask for the weather without naming a place: your approximate location from your phone or browser (which asks your permission first), rounded to about 10 km. It is used for that one answer and is not kept.
• Only when you choose to include them: the open well's numbers from the program ("Use this well"), a photo, PDF or file you attach (the paperclip or the camera button), and a computer check (serial ports and rig data feed state - you see it before it is sent). These are used to answer that question; what Pneuma read from an attached file is also used for follow-up questions in the same chat for up to 30 minutes, in the server's memory only. None of it is written down or kept on our server; only a file's name is kept with your question.
• The time zone your phone, browser or computer is set to (for example America/Edmonton), sent with each question so Pneuma can tell you your local time and date. It is not kept.
• Talking to Pneuma: your browser or Windows turns your voice into text (they may use their own speech service for that, under their own privacy terms); we receive only the text.
• Hearing an answer read aloud: the words of the answer are turned into sound on our server. When the SharpShooter program reads out an answer it worked out on your computer (for example from the open well's surveys or slides), only those words are sent, for that sound, and they are not kept.

How it is used

• To answer you, and to keep the conversation going. With an account, your chats are listed for you on the website - only you see them - and you can carry one on or delete it.
• To learn for you: things you ask Pneuma to remember, your corrections (including a note with "Not right"), answers you mark Helpful and answers we check for you are used again for your own later questions.
• To check and fix answers: SharpShooter Gold staff may read questions and answers to check that Pneuma answered correctly.
• For security (spotting attempts to misuse Pneuma, and slowing down floods of questions) and usage counts.

What pneuma learns stays with you

• What Pneuma learns from your questions stays in your own account (without an account, with your browser's code only). If your company signs the company data agreement on the client portal, it is shared between your company's own people and computers only.
• It is never shared with, or used to answer, any other company or user.
• Pneuma's general knowledge comes from SharpShooter Gold's own library and teaching and from public sources on the web - never from another company's or an operator's information.
• When Pneuma looks something up for a question, the public article she found (from Wikipedia, Wikibooks, Wiktionary or Stack Overflow) may be kept in her general library - never your question. The ordinary topic words of a question she could not answer (never names, wells or numbers) may be kept so she can study that topic from public sources.
• Do not give Pneuma information you are not allowed to share with SharpShooter Gold - for example an operator's confidential data your contract does not let you share.

Your questions do not train the AI model

• Your questions and answers are not used to train Pneuma's AI model. What Pneuma learns for you is kept as saved answers for you (and your company with the company data agreement), as described above.

Who else handles it

• Pneuma runs on SharpShooter Gold's own server, with its own AI model. A computer of SharpShooter Gold's own may write her answers for that server: the question, the notes needed to answer it and any photo sent with it go to that computer over an encrypted connection while the answer is written, and are not kept there. No outside AI company receives your questions.
• When Pneuma looks something up online, only the topic words of your question go out - never names, wells, numbers or your question as a whole. She looks in free sources such as Wikipedia, Wikibooks, Wiktionary, Stack Overflow and research-paper indexes, and in a web search service when SharpShooter Gold turns one on, and reads the pages they point to.
• For the weather, only the town or place you name goes out: to Environment and Climate Change Canada or the US National Weather Service, and - to find the place on the map - to the Government of Canada's place-names service or OpenStreetMap. Never your question, names, wells or numbers. With your location, a place in Canada stays on our server (only the nearest Environment Canada forecast is fetched); a place in the United States goes to the US National Weather Service, rounded to about 10 km.
• If you give Pneuma a web address, she reads that page for you, so that address goes to that website. Do not give her private links (for example a link that signs you in or shares a private file).
• Our website server is rented from a cloud hosting company and may be outside Canada, including in the United States.
• We do not sell your information. We disclose it only when the law requires it.

How it is protected

• The connection from the program, the website and the app is encrypted (HTTPS).
• Questions and answers are stored encrypted on our server, kept apart for each account and company; only SharpShooter Gold staff can open them.
• Backups keep account and company information encrypted.

How long it is kept

• Questions and answers are deleted after 12 months, except answers marked Helpful or checked for you, which stay as your learned answers until you or your company delete them or the account is closed.
• Without an account, questions and answers are deleted after 30 days.

Your choices and rights

• You can stop using Pneuma at any time, and you can withdraw your agreement to this notice: tell us through sharpshootergold.com/support. Pneuma then stops answering you; what the law requires us to keep is kept, and the rest is deleted.
• You can ask to see the information we hold about you, to have it corrected, or to have it deleted. We answer within 30 days.
• On the client portal (the "Your data" card) you can delete your own Pneuma history, and a company can delete its company's history or end the company data agreement.
• Without an account, clearing this website's cookies in your browser starts fresh; ask us through sharpshootergold.com/support to delete your questions sooner.
• To see or correct what we hold about you, or for any privacy question, contact us through sharpshootergold.com/support.
• If you are not satisfied with our answer, you can complain to the Office of the Privacy Commissioner of Canada (priv.gc.ca) or, in British Columbia, the Office of the Information and Privacy Commissioner for British Columbia (oipc.bc.ca).

Children

• Pneuma is for adults working in the drilling industry and is not directed at children under 18. We do not knowingly collect children's information; if we learn we have, we delete it.

If something goes wrong

• If a breach of our safeguards creates a real risk of significant harm to you, we tell you and report it to the Privacy Commissioner, as Canadian privacy law requires.

Ai answers

• Pneuma is an AI and can make mistakes. Check its numbers. The directional driller decides; Pneuma never controls the well.

Changes

• If this notice changes, Pneuma asks you to agree again before your next question. Earlier versions are available on request.

By choosing "I agree", you agree to Pneuma collecting and using information as this notice describes. If you use Pneuma for a company, make sure you are allowed to share the information you put into it.